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Refund Policy

 

We have a hassle-free, easy refund policy. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original sealed packaging.

Several types of goods are exempt from being returned. Products that are intimate or self-care products cannot be returned. There are certain situations where partial or no refunds are granted:

  • Gift cards and Discount coupons cannot be refunded
  • Book with obvious signs of use
  • Games cannot be refunded
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 60 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please write to us at contact@naturelounge.in

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges  

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@naturelounge.in and we will have it picked up. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

We will arrange for a return pickup within 7 working days.